Jobs In Timmins

Posted 1 week ago

CUSTOMER SERVICE REPRESENTATIVES (Corporate Services Division) (Competition No.: HRD-2018-01)

Corporation of the City of Timmins

Full-Time • Timmins Region

Reporting to the Customer Service Manager, this position is responsible for the front-line duties for a wide variety of resident matters relating to City of Timmins business as well as providing administrative support for various departments. 

Duties: 

·         Welcome the public and provide direction and information in relation to City of Timmins services, procedures, practices, policies, operations and programs.

·         Satisfy public inquiries in a professional, courteous, tactful and efficient manner in order to present a high standard of public relations at all times;

·         Ensure thorough and timely response and resolution to all customer-related issues and inquiries;

·         Process a variety of financial transactions for City services and programs including receiving payments and providing receipts; processing cash receipts and preparing bank deposits; booking City facilities;

·         Process payments, permits and applications for a variety of City Services and programs;

·         Research, document and suggest additions/edits to corporate knowledge base as appropriate;

·         Prepare statistical reports as required;

·         Other duties as assigned. 

Qualifications: 

·         Two-year community college diploma in Business Administration, Communications or Accounting;

·         Minimum three years related experience in the field of front-line customer service;

·         Ability to multi-task and attention to detail in receiving and posting various forms of payment, processing various applications, licenses, and service requests for the public is essential;

·         Must have advanced knowledge and demonstrated proficiency with computer software programs (e.g. Customer Relation Management System and Microsoft Office Suite);

·         Demonstrated ability to problem solve;

·         Excellent verbal communication skills;

·         Excellent interpersonal, customer service, organizational, multi-tasking and work prioritization skills;

·         Demonstrated understanding of issues related to maintaining privacy and confidentiality of information;

·         Current, clear Criminal Background Check;

·         Bilingualism is mandatory.

 

SALARY LEVEL 5:  $25.08 - $29.51 (2018) In accordance with CUPE Local 434 (Under Review)

 

All applications must be received in the Human Resources Department by the closing date of January 19, 2017.

BY MAIL:                   220 Algonquin Blvd. East, Timmins, ON   P4N 1B3   

HAND DELIVERY:   236 Algonquin Blvd. East, 2nd Floor, Timmins, ON   P4N 1B2         

VIA FAX:                   705-360-2685

VIA E-MAIL:               human_resources@timmins.ca      


Phone: 705-360-2628     www.timmins.ca

 

 

“Only those selected for an interview will be contacted.”

“Although we may have your application on file, you must re-apply for this specific competition.”

“Pour de l’information en français, veuillez appeler le 360-2600, poste 2312.”

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

                       


Job Category:

Job Expires: 2018-01-19

Contact Information

Corporation of the City of Timmins

Phone: 705-360-2628
Fax: 705-360-2685
Timmins, ON, Canada

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