Full-Time • Timmins Region
Salary Range: $40,000 - $60,000
Position: Executive Director, Full time requiring 35 hours per week
Location: 185 Spruce St S, Timmins, ON P4N 2M7
Starting Salary: $48,460.00
Timmins and District Victim Services is a charitable, community/volunteer based organization that provides 24-hour emergency service to victims of crime, tragic circumstance and disaster.
Under the direction of the Board of Directors, the Executive Director’s primary responsibility is the overall management of the agency, assurance of effective services to victims of crime and tragedy in the Timmins District and the recruitment and maintenance of an effective volunteer base. This is accomplished through planning, development, implementation, administration and evaluation of agency policies and procedures.
Primary Duties and Responsibilities:
1. Operation Management:
- Plan, develop, implement and supervise program delivery and standards, including Victim Crisis Assistance Ontario (VCAO) program.
- Develop an annual plan outlining objectives, activities and resources; evaluate ongoing program effectiveness, adjusting elements as required.
- Oversee the planning, developing, implementation and supervision of client services to include all files in accordance with prescribed standards.
2. Staff and Volunteer Management:
- Ensure recruitment, training, supervision and support to volunteers and the delivery of victim services is provided in accordance with the Ministry of Attorney General’s VCAO Program Standards.
- Be responsible for staff hiring, training, supervision, evaluation and management and the implementation of debriefing programs as required.
- Oversee the Coordinator(s) in the recruitment, direction, on-going training and supervision of a team of volunteers who will serve as victim response teams.
- Oversee the Coordinator(s) in providing practical support to volunteers during their commitment and in recognizing volunteers for their time and dedication.
- Plan and develop new facilities and acquire equipment in accordance with Victim service’s needs.
- Co-ordinate and supervise the activities of student placements within the organization.
- Evaluate staff performance on a regular basis and provide an annual written evaluation.
- Address staff/volunteer grievances and concerns as they arise.
- Evaluate staff performance during training and direct client service delivery ensuring adherence to policies and procedures.
- Monitor and review all Victim Services job descriptions and Personnel Policy as required.
3. Outreach, Communications and Reporting:
- Promote Victim Services in public displays, presentations, in-service training and effective use of the media.
- Monitor all media relations.
- Facilitate any advertising or media events.
- Develop and maintain productive working arrangements and protocols with police services, hospitals, emergency services, referring and supporting agencies.
- Provide community advocacy for victims in cooperation with victims and/or other community organizations.
- Maintain services provided through the Victim Services satellite office.
- Ensure an updated referral list of all medical, legal and social services are available for volunteers and staff.
- Become a member of appropriate community committees, associations, boards and attend relevant conferences to promote Victim Services.
- Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization.
- Establish good working relationship and collaborative arrangements with community groups and other organizations to help achieve the goals of the organization.
- Act as a spokesperson for the organization.
- Represent the organization at community activities to enhance the organizations community profile.
4. Financial Management and Reporting:
- Prepare and monitor the annual budget.
- Monitor and control revenues, expenditures and inventories.
- Seek and apply for supplementary sources of funding as appropriate.
- Ensure all accounting practices, insurance and contracts are monitored regularly and updated as required.
- Ensure compliance with policies, procedures, accepted standards and Ministry Funding requirements.
- Compile and record statistics.
- Ensure documentation of all Board meetings, committee meetings, staff and volunteer meetings.
- Ensure all agency records, statistics and files, including personal files are accurately maintained.
- Ensure statistical documentation is reported to funders and referral sources as required.
- Review financial statements and submit a monthly report to the Board.
- Work with the Auditor to complete an Annual Financial Audit for review by the Board.
5. Board Relations:
- Attend all board meetings providing relevant information, regular updates and responses to Board requests or requirements.
- Prepare and distribute agenda and meeting materials as required one week in advance of all board meetings.
- Record and prepare minutes of all meetings, except for in camera meetings.
6. Client Services and Reporting:
As required, in co-operation with staff:
- Provide emotional support and crisis intervention.
- Provide information/support/assistance to clients.
- Manage/coordinate cases.
- Assist victims with applications to programs.
- Provide referrals to appropriate services.
- Review occurrences to ensure Victim Services has fulfilled their mandate.
- Liaise with community partners and advocate on behalf of clients.
- Maintain confidential client files in accordance with prescribed standards.
- Compile relevant information for statistical reports.
- Field inquiries from the public and other stakeholders.
- Acquire and apply knowledge of the Criminal Justice System, related legislation (e.g. Victim’s Bill of Rights) and issues pertaining to victims of crime.
The successful candidate must have:
1. Education: Diploma or Degree in the human services field with 3-5 years experience or with an education/experience package that is acceptable to the Board of Directors.
2. Knowledge, Skills and Abilities:
- Leadership and management principles as they relate to non-profit/volunteer organizations.
- Knowledge of federal and provincial legislation applicable to voluntary sector organizations including: employment standards, human rights, occupational health and safety etc…
- Knowledge of current community challenges and opportunities relating to the mission of the ?? organization.
- Knowledge of human resources, project, budget and financial management.
- Skills in searching out and applying for grants and funding opportunities.
- Proficiency in the use of computers for word processing, financial management, email, internet etc…
- Excellent oral and written communication skills.
- Organizational and interpersonal skills.
- Ability to prepare reports as required by the funding bodies and the Board.
- Facilitation and Public Speaking experience.
- Willingness and ability to maintain a flexible work schedule.
- A valid driver’s license and access to a reliable vehicle.
- Bilingualism (French/English) is an asset.
3. The Executive Director should demonstrate competence in some or all of the following:
- Adaptability: Demonstrate a willingness to be flexible, versatile and or tolerant in a changing work environment while maintaining effectiveness and efficiency.
- Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
- Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations with the organizational parameters.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, track details, data, information and activities.
- Plan: Determine strategies to move the organization forward, set goals, create/implement action plans, evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Resumes will be accepted until September 25, 2017 by e-mail only to email@example.com
Timmins and District Victim Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Timmins and District Victim Services values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.
Only those selected for an interview will be contacted.