Jobs In Timmins

Posted 1 month ago

Parts CSR – Customer Service Representative

ReadyQuip

Full-Time • Timmins Region

We at ReadyQuip are currently looking to grow our team and expand our organization. In doing so, a Parts CSR is a key component to our growth. We are searching for a dedicated, and self-motivated individual that can help bring ReadyQuip to the next level.

 

 KEY ACCOUNTABILITIES:

·       Manage the daily functions of the parts operations: including procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers

·       Process all orders including: phone, email, over counter

·       Ensure customers’ needs are met in an efficient, knowledgeable and professional manner

·       Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards

·       Process all core returns and warranty parts

·       Provide on call service on weekends for emergency parts orders and all other required functions of the parts

operations as necessary

·       Participate in safe work and environmentally sound behaviors and comply with company health and safety rules, policies and practices

 

KEY QUALIFICATIONS:

·       Post-secondary education and 3+ years experience on a parts counter or inside sales role

·       Technical/mechanical aptitude and/or background in heavy equipment / truck equipment

·       Customer centric with strong interpersonal skills and relationship building capacity

·       Exceptional communication and organizational skills

·       Ability to effectively prioritize and adapt in a fast-paced environment

·       Self starter, independent and a team player with a sense of urgency

·       Computer and systems literate with proficiencies with Excel and Word

·       Must be willing and able to work flexible hours in support of the business needs

·       Must have a clean driver’s abstract

 

CHARACTER COMPETENCIES:

·       Ability to multi task

·       Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

·       Judgment & decision making: display professional actions based on common sense and cost-benefit analysis

·       Coordination: adjusting actions in relation to others’ actions

·       Leadership and persistence in face of obstacles

·       Self-Motivated

 

 

$1000 signing bonus after 3 months* 

*successful target completion met.

 

 

We thank all applicants for their interest; however, only those selected for an interview will be contacted. All applicants that are chosen should be prepared to demonstrate his/hers abilities at interview. No phone calls, please. ReadyQuip is an equal opportunity employer.

Job Category:

Job Expires: 2024-08-14

Contact Information

ReadyQuip

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