Parts CSR – Customer Service Representative
ReadyQuip
Full-Time • Timmins Region
We at ReadyQuip are currently looking to grow our team and expand our organization. In doing so, a Parts CSR is a key component to our growth. We are searching for a dedicated, and self-motivated individual that can help bring ReadyQuip to the next level.
KEY ACCOUNTABILITIES:
· Manage the daily functions of the parts operations: including procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers
· Process all orders including: phone, email, over counter
· Ensure customers’ needs are met in an efficient, knowledgeable and professional manner
· Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards
· Process all core returns and warranty parts
· Provide on call service on weekends for emergency parts orders and all other required functions of the parts
operations as necessary
· Participate in safe work and environmentally sound behaviors and comply with company health and safety rules, policies and practices
KEY QUALIFICATIONS:
· Post-secondary education and 3+ years experience on a parts counter or inside sales role
· Technical/mechanical aptitude and/or background in heavy equipment / truck equipment
· Customer centric with strong interpersonal skills and relationship building capacity
· Exceptional communication and organizational skills
· Ability to effectively prioritize and adapt in a fast-paced environment
· Self starter, independent and a team player with a sense of urgency
· Computer and systems literate with proficiencies with Excel and Word
· Must be willing and able to work flexible hours in support of the business needs
· Must have a clean driver’s abstract
CHARACTER COMPETENCIES:
· Ability to multi task
· Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
· Judgment & decision making: display professional actions based on common sense and cost-benefit analysis
· Coordination: adjusting actions in relation to others’ actions
· Leadership and persistence in face of obstacles
· Self-Motivated
$1000 signing bonus after 3 months*
*successful target completion met.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. All applicants that are chosen should be prepared to demonstrate his/hers abilities at interview. No phone calls, please. ReadyQuip is an equal opportunity employer.
Job Expires: 2024-11-16