JOB SUMMARY: Perform all service supervisor duties and provide leadership to Readyquip technicians is support of customer requirements.

KEY ACCOUNTABILITIES:· Provide in branch leadership for service operations;

· Schedule field and workshop service work load to maximize productivity in the field and workshop;

· Coach, mentor, recruits technicians to meet and exceed customer and business objectives;

· Manage, understand and provide direction on financial implications of work being requested/done includinginvoices, warranties, policies, redo, etc.;

· Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures;

· Manage and prepare quotes and review invoices for customers, while managing work-in-progress in a timely fashion;

· Promote a high level of customer satisfaction and follow up on repairs· Improve customer satisfaction by identifying problem areas and initiating corrective measuresrelating to shop floor or office procedures;· Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct reports;

· Promote workplace safety by ensuring all employees investigate all accidents or near misses

· Lead and participate in safe, environmentally sound and healthy work behaviors and customerrelations at all times in support of Readyquip Health and Safety Policy/Program(s) and bestpractices

· Encouraging continuous improvement in operations through scheduled meetings between management, other departments, and employees as well as regular service meetings.

· Work with all other departments to deliver high level of customer service

· A commitment and sensitivity to addressing the customer’s specific needs

QUALIFICATIONS:

· Fluently bilingual in French and English, oral and written

· 3 years experience preferred

· Certified technician possessing either: journeymen, red seal or equivalent certificate, preferred

· Working knowledge in heavy equipment industry

· Must be able to read and understand prints (hydraulic & electrical), drawing and technical bulletins

· Must possess good relationship management, interpersonal and communication skills

· Demonstrated computer skills

· Work evening shifts and weekends as required

· Completed post-secondary education

· A team player with a strong customer service orientation.

· Good organizational skills.

· Sense of urgency with the ability to prioritize and deliver timely results in a fast paced environment with multiple and changing priorities

· Must have a good driving record (copy of drivers’ abstract may be required)

Excellent communication, negotiating, analytical and organizational skills

· Excellent customer service

· Effective leadership, coaching and team building skills

· Self motivated and able to adapt to changing and multiple priorities

· Knowledgeable with Microsoft applications along with basic computer skills

· Working knowledge of competitors' equipment

CHARACTER COMPETENCIES:

· Ability to multi task

· Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

· Judgment & decision making: choosing appropriate actions based on common sense and cost-benefit analysis

· Coordination: adjusting actions in relation to others’ actions

· Leadership and persistence in face of obstacles

· Achievement driven

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. ReadyQuip is an equal opportunity employer. Please email careers@readyquip.com