Brief Description
JOB SUMMARY/PURPOSE:
Coordinates quality-related functions, such as ISO administration, customer complaint activity, and corrective action programs for the Canadian Operations.
JOB SCOPE/DIMENSIONS:
Works closely with operations to support and ensure compliance of all associated quality functionsCompiles and maintains quality records and related databases.Works with local and corporate HSEQ departments to coordinate systems integration and participates in integrated systems auditing, as directed.Coordinates the QC Lab and personnel.
KEY TASKS AND RESPONSIBILITIES:
Fully supports the location health, safety, environmental and quality (HSEQ) programs by participating in their implementation, maintenance, and enforcement and compliance with corporate programs and policies.Acts as a customer complaint coordinator. Organizes and maintains files on customer complaints and corrective action. Prepares reports on complaint activity and makes presentations to management and/or employees. Corresponds with customer service personnel, customers, and sales personnel regarding resolution of complaints.Coordinates quality-assurance activities, including, but not necessarily limited to, implementation of corrective action plans for quality problems and customer complaints, distribution of new and revised specifications, preparation for training programs and quality meetings, and performance of audits.Assumes primary responsibility for quality and ISO documentation, maintenance, and control to ensure that all such records comply with established standards.Ensures that quality-assurance equipment is properly maintained by QC Lab and verifies calibration of such equipment.Responsible for overseeing the approval processes and purchases for lab equipment.Documents and summarizes quality problems and concerns. Verifies that procedures and record keeping correspond to ISO documentation. Provides a systematic approach to quantifying steps taken toward corrective action and innovative quality.Facilitates staff and employee meetings related to quality and corrective action programs. Keeps records of said meetings and summarizes quality issues.Corresponds with customer service personnel, customers, and salespeople regarding resolution of complaints.Coordinates with marketing, customer service personnel, customers, and salespeople regarding product samples.Applies statistics to plant operations and product quality.Participates in internal and external audits.Assists with planning and organizing training activities related to product quality and reliability, including statistical process control.Applies knowledge of administrative procedures, ISO, statistics, and/or quality systems to investigate improvement ideas and solve problems.Assists in determining how to handle disposition of non-conforming products including deviation procedures, rework, scrap or other disposition.Insures that retains of product are kept appropriately.Maintains courteous, professional relationships with company line and staff functions, customers, customer service representatives, sales, and technical personnel.Other duties that may be required from time to time.
OTHER IMPORTANT FUNCTIONS:
- Effectively coordinate and carry out HSEQ-related functions for Canadian Operations.
Effectively maintain the Quality System. Manages day to day challenges associated with varied tasks within the QMS. General latitude to make decisions and achieve objectives of the position, with input and guidance from Senior Manager or applicable Corporate Staff.
JOB SPECIFICATIONS:
Education and Experience requirements:
Bachelor’s degree from four-year college or university in a related field. 3 to 5 years of experience and / or training, or equivalent combination of education and experience.
Knowledge, skills, abilities, and other characteristics:
Knowledge of quality management systems and / or ISO systems. Knowledge of laboratory procedures and quality assurance. Effective communication and leadership skills. Good interpersonal and team process skills. Time management. Accuracy and attention to details. AuditingStatistical knowledgeAssists in determining how to handle disposition of non-conforming products including deviation procedures, rework, scrap or other disposition. Insures that retains of product are kept appropriately. Maintains courteous, professional relationships with company line and staff functions, customers, customer service representatives, sales, and technical personnel. Other duties that may be required from time to time.
