Job Category: Community Development & Services, Ontario Works
Job Type: Full Time
Job Location: Cochrane

Job Reports to: OW/Housing Program Manager
Salary: $23.80 – $28.19

*Preference will be given to internal candidates*

SUMMARY

Under the general direction of the OW/Housing Program Manager, the position will provide person-centric support to clients and the public in a caring and respectful manner in accordance with CDSB policies, procedures, visions and values.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.

Key Responsibilities of Position

• Complete intake applications by phone, in person, or online
• Receive ODSP applications for Discretionary Benefits
• Respond to inquiries from clients and the public.
• Receive and provide information to and from clients.
• Assist clients with Resource Centre tools.
• Perform Resource Centre reception services, including handling telephone and in-person general inquiries.
• Schedule new appointments and assign cases to Case Managers.
• Accept and process payments as required.
• Complete bank deposits.
• Process Northern Travel Grants.
• Complete intakes for funerals.
• Assign physical and electronic files to appropriate staff.
• Complete third-party information requests.
• Complete electronic and physical file transfers in and out of the district.
• Monitor work queues and transfer tasks as appropriate.
• Process and update Housing applications.
• Perform reception and filing functions.
• Provide clerical support and back-up for other case aides.
• Compile statistics and reports as necessary.
• Sort and prepare incoming and outgoing mail.
• Answer and direct inquiries via phone, fax, computer or in office visits.
• Respond to general inquiries about CDSB programs.
• Booking boardroom or spare office as required
• Booking common rooms in Housing establishments
• Support other various programs and initiatives, including but not limited to EO programs
  across locations (e.g., Cochrane, Iroquois Falls, Matheson)
• Provide information on programs and other community agencies as required
• Participate as a member of the team and contribute to effective relationship management
  and corporate culture
• Provide support with the use of office equipment and technology.
• Perform other related duties as assigned.

Core Competencies

• Person-centric care, emotional intelligence, planning and organizing, adaptability and flexibility, interpersonal skills, attention to detail.

Core Values

• Client focused, goal oriented, teamwork, empathy, confidentiality, professionalism

Job Requirements

• Excellent written communication and customer service skills
• Demonstrated ability in work processing and spreadsheet software
• General knowledge of privacy laws and confidentiality
• Working knowledge of the full range of programs and services delivered by the CDSB
• Knowledge of Social Assistance, Employment Ontario, Childcare and Housing technology
  or software

Education & Experience

• Two-year diploma is office administration or business administration with related experience or a combination of education/experience acceptable to the employer
• Relevant experience in social services

Conditions of Employment

• Satisfactory Criminal Records Check
• Use of a vehicle may be required.
• Maintain a valid driver’s license.
• Travel may be required.
• May be required to work irregular hours.
• Out of office work required.
• Must maintain confidentiality.
• Bilingual in accordance with the French Language Services policy.

What We Offer

• Employer matched pension plan (OMERS)
• Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full-time employees
• Employee and Family Assistance Plan, available to spouses and dependents
• Continuing education and professional development
• Flexible and compressed work week options are available

An Equal Opportunity Employer

The CDSB operates in accordance with the French Language Services policy.

The CDSB does not utilize artificial intelligence (AI) to screen, assess, or select applicants.

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy