Posting Date:   July 30, 2025
Closing Date: August 8, 2025
Department: Information Technology
Hours per Week: 35 hours per week
Benefits Entitlement: Yes
Pension Entitlement:  Yes – Employer Matched Contributions
Existing Position: Yes
Salary Level 8:   $33.30 - $39.20 (2025)
Union:   CUPE Local 434

Interviews are tentatively scheduled for August 22, 2025. Further details (including time and location) will be provided to candidates selected for interviews.

Position Summary

Under the direction of the Manager of Digital Workplace & Service Delivery, the Computer Technical Support position will assist in maintaining a high level of service to computer and telephone system users in the various departments, boards and agencies of the City. The Computer Technical Support position will also assist in performing various tasks associated with the resolution of issues as they pertain to the City's Computer Information Systems.

Duties

• Provide personal computer / help desk support, including responding to hardware and software requests for support, troubleshooting, installing approved software on personal computers or network servers and basic hardware setup in a variety of operating environments such as the currently supported MS Windows and LINUX
• Provide help desk support and system support for the Voice Over I/P telephone system
• Assist with ensuring the efficient use of computer system resources, maintaining system and data security, identification of network performance issues, vendor service personnel contact
• Maintain a vast array of technology support systems for tasks such as anti-virus management, system deployment management and O/S update management
• Provide operational support for the City's enterprise infrastructure environment.
• Provide technical assistance and liaison for Departmental information systems projects
• Maintain the I/T Asset portfolio management system
• Assist various departmental functions as required
• Participate in I/T support shift work and on-call service delivery schedule
• Participate and support the City of Timmins Continuous Improvement Program in order to help foster a culture of operational excellence

Qualifications

• Minimum of a two-year Community College Diploma in Computer Studies or equivalent combination of computer-related training and experience
• Demonstrated intermediate knowledge of personal computer systems, servers, mobile devices & smartphones and applications
• Demonstrated advanced knowledge of internetworking technologies and trends in an enterprise environment
• Demonstrated advanced knowledge of VMware vSphere and other enterprise level virtual environments.
• Knowledge of ITIL principles and processes (ITIL 4 Foundation certification preferred
• Excellent analytical and troubleshooting skills to diagnose and resolve complex technical problems
• Demonstrated knowledge of project management methodologies and practices
• Strong interpersonal & customer service skills with the ability to communicate effectively
• Two years computer operations experience in the MS Windows environment or equivalent
• Current, clear Criminal Record Check
• Current WHMIS Certificate
• Valid G Class Driver’s License

How to Apply

To apply for this position, applications must be received by the Human Resources Department no later than 4:00 pm on the closing date of August 8, 2025

Via Email: human_resources@timmins.ca

The City of Timmins is committed to providing a safe and supportive workplace where diversity, equity and inclusion are at the core of how we conduct business. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations throughout the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

www.timmins.ca
www.movetotimmins.ca
(705) 264-1331