Posting Date:   March 30, 2026
Closing Date: April 10, 2026
Department: Facilities & Recreation
Hours per Week: 10-20 hours
Benefits Entitlement: No
Pension Entitlement:  Yes – Employer Matched Contributions
Existing Position: Yes
Salary Level: $18.66 – $20.57 (2026)
Union:   Non-Union

Interviews are tentatively scheduled for April 27, 2026. Further details (including time and location) will be provided to candidates selected for interviews.

Position Summary

The Customer Service Representative serves as the first point of contact for patrons at the Archie Dillon Sportsplex Pool, providing friendly, efficient, and knowledgeable service. This role is responsible for handling registrations, rentals, and point-of-sale transactions using recreation management software, while ensuring accurate cash handling and maintaining a safe, organized front desk environment. The representative supports daily operations by addressing public inquiries, promoting programs, and assisting with administrative and emergency procedures as required.

Duties

• Deliver courteous and professional customer service to the public
• Process program registrations, facility rentals, and admissions using recreation and point-of-sale systems
• Handle cash transactions and balance daily cash reports accurately
• Respond to inquiries in person and by phone; relay messages appropriately
• Maintain accurate information on programs, schedules, and services
• Keep the reception area clean, organized, and well-stocked with materials
• Follow established procedures for cash security, record keeping, and reporting
• Support emergency response procedures, including first aid and facility evacuations
• Perform administrative and operational tasks as assigned by supervisory staff


Qualifications

• Strong customer service and interpersonal skills
• Experience with cash handling and basic financial reconciliation
• Ability to use computer systems and learn recreation software
• Knowledge of aquatic programs (or ability to acquire quickly)
• Current Standard First Aid with CPR-C certification
• Strong organizational, communication, and multitasking abilities
• Reliable, responsible, and able to work independently in a public-facing environment


How to Apply

To apply for this position, applications must be received by the Human Resources Department no later than 4:00 pm on the closing date of April 10, 2026.

Via Email:  human_resources@timmins.ca

The City of Timmins is committed to providing a safe and supportive workplace where diversity, equity and inclusion are at the core of how we conduct business. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations throughout the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

www.timmins.ca
www.movetotimmins.ca
(705) 264-1331